1.How do cigar humidifiers work?

Remove the humidor from the humidor, being careful not to add water to the humidor while it is in the humidor, so as not to wet the humidor. Add distilled water or cigar box maintenance solution to the humidor. Add distilled water from the grille of the humidor. It is recommended to use humidor maintenance solution for the first time. When adding water, don’t overdo it, just wet it, don’t soak it.

2.How to maintain a cigar humidifier?

Do not bump the surface of the cigar box, and do not put anything on top of the box. Do not expose it to direct sunlight, so as not to deform the humidor and lose its moisturizing function. To maintain the surface of the cigar humidifier, polishes, lemon oil, etc. should be placed on a soft cloth before wiping the cigar box, and should not be placed directly on the cigar box. Do not touch the inside or outside of the box with bleach or acid. The cigar fines inside the box can be gently sucked periodically.

3.Return time and exchange time

Our returns and exchanges are valid within 30 natural days after the Cigar humidor arrives. If it is more than 30 natural days after you receive the safe, we will not be able to provide you with a return or exchange service.

When returning or exchanging products, the new products you purchased on Keepcollects.com will not affect the resale. Within the validity period of the return, you can contact customer service to negotiate a refund (the Cigar humidor is damaged due to man-made or external reasons, and returns and exchanges are not accepted).

4.What are the requirements when returning or exchanging products?

Your Cigar humidor must be in the same condition as you received it, with unworn and unused surfaces,The complimentary products must also be returned together.

5.How long does it take to ship the product? How is the shipping cost calculated?

We uniformly use Standard Express to deliver the goods, The courier fee is $4.4 ,and the express delivery will arrive at the destination within 6-9 business days, If your order is over $60, it will be shipped to you for free. 

After placing an order, we will send you an email with your order number and order tracking code to your email address, please keep it safe, this is your proof of purchase keepcollects.com.