How long is the return order processing time?
The return order service time of Keepcollects.com is Monday-Friday/8:00 AM-6:00 PM (CST).
Once you apply for a return, we will process the return for you within 1-3 business days.
Orders are not processed on weekends.
How to apply for a return?
Contact our customer service staff Tonya Campbell by email [email protected] to apply for a return.
What are the refund requirements for cigar humidors?
Please return the returned cigar humidors in brand new condition.
Please return the returned cigar humidors in their original packaging.
The outer packaging of returned cigar humidor should be kept in good condition.
The returned cigar humidors should no stained.
The returned cigar humidors should no deformed.
The returned cigar humidors should no quality problems.
The returned cigar humidor does not affect our secondary sales.
What is the return process?
(1) The return validity period for the cigar humidor is within 30 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the cigar humidors, please send it to be returned to 236 Pleasant View Dr, Georgetown, Kentucky, recipient is Tonya Campbell.
(4) Please send the order number and courier information to email [email protected] after you sending cigar humidor.
(5) Once the returned cigar humidor has arrived at Keepcollects.com’s warehouse and has been successfully inspected, the return process will be started.
Who pays for return shipping?
If it is the customer’s personal reason: dislike feel, workmanship, color of the cigar humidors, the return freight will be for the buyer’s account.
If the cigar humidors we sent is defective, lost, wrong, water stained, the return freight will be for Keepcollects.com.
We do not charge a re-listing fee.
How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
How to obtain a refund?
After we receive your returned cigar humidors, the refund amount will be credited back to your payment account within 1-2 business days.
Please be patient, thank you.
How to contact us?
If you have any questions or suggestions about Return Policy, please contact by email [email protected], our customer service staff Tonya Campbell will reply you within 24 hours, thank you.