How long is the shipping order processing time?

The shipping order service time of is Monday-Friday/8:00 AM-6:00 PM (CST).

We will process the shipping order for you within 1-3 business days.

Order processing ends at 6:00 PM daily and orders placed after 6:00 PM will be prioritized starting at 8:00 AM the next business day.

Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 8:00 AM the following Monday.

Where do we ship from?

Our shipping address is 236 Pleasant View Dr, Georgetown, Kentucky.

In order to ensure our service quality, we only support US orders for the time being, so there are no customs fees.

How long does it take for the order to be delivered?

Our delivery time is 7-12 business days for all orders originating in the US.

The order processing time is 1-3 business days, and the shipping time is 6-9 business days.

What are shipping methods and charges?

We uniformly use Standard Shipping to deliver the goods, the courier fee is $4.4.

If your order is over $60, it will be shipped to you for free.

Shipping time is 6-9 business days.

Who will bear the sale tax?

Sales tax is always borne by the consumer, thank you for your understanding.

Sign for Receipt

The receipt of the receipt by others is deemed to be the receipt of the consignee himself.

Our cigar humidor is packaged with plastic materials, then packed into an outer box and sealed for transportation.

Please check whether the package and cigar humidors are in good condition before signing for receipt.

If the cigar humidor is damaged or dirty, please reject it and send an email to [email protected] to explain the reason, and we will follow up in time.

If the cigar humidor has no quality problems and the customer refuses to accept the package, the customer shall bear the round-trip freight of the order.

If you find that the cigar humidor is damaged or dirty after signing, please contact our customer service staff Tonya Campbell by email [email protected] within 24 hours after signing.

How to contact us?

If you have any questions or suggestions about Shipping Policy, please contact by email [email protected], our customer service staff Tonya Campbell will reply you within 24 hours, thank you.