1.What countries can orders be shipped to?

Due to the impact of the new crown epidemic on shipping costs, in order to ensure the quality of our service, we currently only support orders from the United States. Any subsequent adjustments will be posted on the website without notice. We apologize for any inconvenience caused.

2.Order processing

Our service hours are Monday-Friday/8:00AM-6:00PM(CST). All orders paid for in the US are processed within 1-3 business days. Order processing closes at 6:00pm each day, orders after 6:00pm will be prioritized the next business day. No shipment or delivery on weekends or holidays.

3.What if my order takes too long to process?

If your order has not been processed for more than 1-3 business days, you can contact us at [email protected]; we will process your order as soon as possible. If you need to cancel the order, we will arrange a refund for you and the amount you paid will be refunded to your payment account. Refund arrival times vary by payment method, but typically take 1-2 business days.

4.Delivery time

Our delivery time is 9-12business days. If you do not receive your item within the standard delivery time, you can contact us at [email protected]. We will try our best to help you contact the logistics company.

5.How long does it take to ship the product? How is the shipping cost calculated?

We uniformly use Standard Express to deliver the goods, The courier fee is $4.4 ,and the express delivery will arrive at the destination within 6-9 business days, If your order is over $60, it will be shipped to you for free.

 After placing an order, we will send you an email with your order number and order tracking code to your email address, please keep it safe, this is your proof of purchase keepcollects.com.

6.Transportation

Please check your order information carefully before payment. Shipping information cannot be changed after shipping. If it cannot be delivered due to a wrong address, and you need to change the address, you can send an email to [email protected], and we will try our best to contact the courier company to change it. Any additional shipping or additional charges will be borne by the customer.

7.Sign for

Please check whether the package is in good condition before signing for receipt.

If the produce is damaged or out of stock, please reject it and contact customer service in time, and we will follow up; after receiving the produce, if you find any damage, please contact us in time, and we will handle it properly.

8.Sales Tax/Remittance Fee

Sales tax/remittance charges are the responsibility of the customer. We accept payment in USD. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.

We strongly recommend our customers to register an account with us to track their orders.

9.Coronavirus disease

Transit times may increase as all of our carriers are taking precautionary measures to ensure the health and well-being of their drivers and customers in response to COVID-19.

We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.